Poor quality Hunter wellies

by Mars
poor quality hunter wellies

Just over two years ago we invested in a pair of gardener Wellington boots, and we are extremely disappointed by these poor quality Hunter wellies.

When they first arrived, I was very pleased them. They felt rugged, and they were very comfortable. They had a reinforced sole that you could use to dig holes with because the spade wouldn’t damage them.

But sadly, they’ve lasted a little bit over two years. You can watch the video below where I talk about the boot, and the sustainability of purchasing so-called premium products.

As a customer that takes sustainability very seriously, I will no longer be buying any products from Hunter. They have a poor quality product and their customer support has been nothing short of appalling.

poor quality hunter wellies

Poor quality Hunter wellies: customer support transcript

As part of my complaint, I sent Hunter a long, courteous email saying that we were loyal customers. Between my wife and I, we have several expensive pairs of wellies. I received the following response – I’ve removed the Brand Ambassador’s name:

Thank you for contacting us.

We are sorry to hear about your issues experienced and we apologise for any inconvenience caused.

Our warranty period covers 24 month from date of purchase.
Unfortunately, as your boots are out of our warranty period, we are unable to offer a replacement.

For the inconvenience we would like to offer you a 25% discount for your next order of full price product of our website. This discount is applied to your email address and will be deducted automatically at checkout.

If you have any further questions, please do not hesitate to contact us.

Kind Regards,
(Name removed)
Brand Ambassador

That, to my mind, is not an apology. They’re sorry I paid them for a premium boot, that it’s now faulty and an inconvenience. As a follow up email, I asked Hunter why their product was poorly made, and that I had lost faith in their brand. The same Brand Ambassador replied:

We are sorry that you are feeling this way.

Unfortunately, if the boots are out of our warranty period we are unable to offer a replacement.

Our offer for the 25% discount still stands and can be used at any time.

We are sorry for any inconvenience caused.

Kind Regards,
(Name removed)
Brand Ambassador

I am perplexed by the lack of customer service from a brand that has worked so hard to create this image, and that they are so flippant and happy to lose a customer.

Consequently, they are dead to me as a brand and I will never support them by buying another one of their products. Spending hard-earned money on products that are produced by companies that don’t care about you as a customer is not something that sits well with me. And it’s not just me, they’ve alienated and lost as a customer.

Please leave a comment below if you’ve had a bad experience with Hunter (or a good one) and also feel free to recommend other brands that you’d recommend.

9 comments

Tilly G 4 August 2020 - 18:49

I also have totally lost faith in Hunter. My first pair for dog walking in the winter lasted 10 years. My new pair which I didn’t hesitate to buy lasted a very disappointing 6 months. These where then replaced by hunter. That pair lasted 3 months which yet again where replaced in February 2020.
Today I noticed this pair are also letting in water and have split at the seems again. I only wore them March and April and the last 3 or 4 days again just for dog walking. I won’t ask for another replacement as I know they won’t last as they are no longer well made. Compared to my first pair the product is very cheap and flimsy put together now.

Reply
Mars 4 August 2020 - 19:04

Thanks Tilly. We’ve also sadly lost all faith in the brand. Some of my wife’s Hunter boots are also taking strain with minimal use. It’s a shame when good brands with quality products deteriorate like this.

It’s time to find a replacement brand.

Reply
Jo Birch 1 September 2020 - 13:01

Hello Mars,
I have only just read your comments here.
I could not agree with you more.
I have just left a comment on Trustpilot regarding a long standing (unresolved) problem.
Their so called customer service leaves a lot to be desired and they don’t deserve to stay in business. Time will tell if they do.
Stay safe and well.
Jo Birch

Reply
Jacci Alexander 16 September 2020 - 17:53

Just got my well stored Hunter wellies out to do some power washing.
Aghast they are all cracked on the ankles.
They are over 24 mo this old but havent have 24 hours wear.
Absolutely dismayed. Why are they so expensive if they behave like cheap run of the mill?

Reply
Mars 17 September 2020 - 09:37

Sorry to hear about your wellies. It’s a shame to see a brand like Hunter sell out in a bid to make money over producing high quality products, and frankly there’s no excuse for the premium price tag given the poor quality boots they now produce.

I will never buy Hunter boots again.

Reply
Maggie Baur 27 September 2020 - 13:42

I agree with the above customers. I lived on a farm for 35 years and bought 2 pairs of Hunter wellies in that time. Since then I have moved and have a very large garden and go for frequent walks. During the past 6 years I have had to buy 3 replacement Hunter wellies. Each pair has split down the leg and ankle part of the boot. So disappointing, because they cost a fortune , which is fine if they last, but now they are made in China or Asia and they are rubbish.

Reply
Mars 28 September 2020 - 10:13

Thank you for your feedback and comment Maggie.

It is very disappointing to see a brand such as Hunter “sell out” and to no longer provide a high-quality, long-lasting product. As you’ve correctly pointed out, spending a lot of money on a product is fine, provided that it lasts a long time which is in line with our “buy well, buy once” ethos. This is sadly no longer the case with Hunter.

Out of curiosity, have you found a replacement brand?

Reply
Michelle 7 October 2020 - 18:32

Hi. I have just sent Hunter an email as my boots that I’ve also have for just over 2 years are falling apart. I don’t have confidence they will give me a replacement from your experience. Let’s wait and see. Thank you for writing this blog.

Reply
Mars 8 October 2020 - 15:13

Thanks for taking the time to leave a comment Michelle. Our boots were also a tad over the 2-year warranty period and they refused to budge. I have seen so many comments on other websites and social media, and it’s surprising that Hunter have not tried to address the issue of quality and longevity of their products.

Please let us know what Hunter get back to you with. It’ll be very interesting to see.

Reply

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