Poor quality Hunter wellies

by Mars
poor quality hunter wellies

Just over two years ago we invested in a pair of gardener Wellington boots, and we are extremely disappointed by these poor quality Hunter wellies.

When they first arrived, I was very pleased them. They felt rugged, and they were very comfortable. They had a reinforced sole that you could use to dig holes with because the spade wouldn’t damage them.

But sadly, they’ve lasted a little bit over two years. You can watch the video below where I talk about the boot, and the sustainability of purchasing so-called premium products.

As a customer that takes sustainability very seriously, I will no longer be buying any products from Hunter. They have a poor quality product and their customer support has been nothing short of appalling.

poor quality hunter wellies

Poor quality Hunter wellies: customer support transcript

As part of my complaint, I sent Hunter a long, courteous email saying that we were loyal customers. Between my wife and I, we have several expensive pairs of wellies. I received the following response – I’ve removed the Brand Ambassador’s name:

Thank you for contacting us.

We are sorry to hear about your issues experienced and we apologise for any inconvenience caused.

Our warranty period covers 24 month from date of purchase.
Unfortunately, as your boots are out of our warranty period, we are unable to offer a replacement.

For the inconvenience we would like to offer you a 25% discount for your next order of full price product of our website. This discount is applied to your email address and will be deducted automatically at checkout.

If you have any further questions, please do not hesitate to contact us.

Kind Regards,
(Name removed)
Brand Ambassador

That, to my mind, is not an apology. They’re sorry I paid them for a premium boot, that it’s now faulty and an inconvenience. As a follow up email, I asked Hunter why their product was poorly made, and that I had lost faith in their brand. The same Brand Ambassador replied:

We are sorry that you are feeling this way.

Unfortunately, if the boots are out of our warranty period we are unable to offer a replacement.

Our offer for the 25% discount still stands and can be used at any time.

We are sorry for any inconvenience caused.

Kind Regards,
(Name removed)
Brand Ambassador

I am perplexed by the lack of customer service from a brand that has worked so hard to create this image, and that they are so flippant and happy to lose a customer.

Consequently, they are dead to me as a brand and I will never support them by buying another one of their products. Spending hard-earned money on products that are produced by companies that don’t care about you as a customer is not something that sits well with me. And it’s not just me, they’ve alienated and lost as a customer.

Please leave a comment below if you’ve had a bad experience with Hunter (or a good one) and also feel free to recommend other brands that you’d recommend.

65 comments

Tilly G 4 August 2020 - 18:49

I also have totally lost faith in Hunter. My first pair for dog walking in the winter lasted 10 years. My new pair which I didn’t hesitate to buy lasted a very disappointing 6 months. These where then replaced by hunter. That pair lasted 3 months which yet again where replaced in February 2020.
Today I noticed this pair are also letting in water and have split at the seems again. I only wore them March and April and the last 3 or 4 days again just for dog walking. I won’t ask for another replacement as I know they won’t last as they are no longer well made. Compared to my first pair the product is very cheap and flimsy put together now.

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Mars 4 August 2020 - 19:04

Thanks Tilly. We’ve also sadly lost all faith in the brand. Some of my wife’s Hunter boots are also taking strain with minimal use. It’s a shame when good brands with quality products deteriorate like this.

It’s time to find a replacement brand.

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Mars 26 January 2021 - 14:19

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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John Lea 29 January 2021 - 21:52

When I was a full time gamekeeper I bought Hunters because they were the most comfortable for a full days wear. However they never lasted very long, the Hunter wellies didn’t wear out they just split usually by the heel.
I have found some very cheap wellies that just go on and on.

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Mars 30 January 2021 - 09:04

Thanks for sharing your experience John. Hunter wellies have no durability. It’s a shame.

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Nick Brotherton 10 March 2021 - 10:09

Hi, Spotted your blog about wellies as I am trying to source a decent pair at a reasonable price ( call me tight but I really dont wish to pay more than £25 for a decent pair of wellies, I dont want them to look good, just to be practical). I had a pair of Trespass wellies which split down the back seam after 1 year. I wrote to them but got no response other than the usual covid excuses. They are PVC but I repaired them with some rubber tape and evostik and they are holding out. I spotted a pair of Dunlops on Amazon described as being made of Rubber material for £13.99. Really? For that low price I would not expect rubber but PVC which is less durable than rubber. I am convinced Amazon are not being 100% truthful here, perhaps there is some rubber in them but do you have any experience of this? I see proper rubber Dunlops elsewhere for around £40 or more and they usually have a name for them such as Purofort. So Im sure these on Amazon are not good quality. Did you get to see those Canadian boots and if so can you share the details? Thanks in advance.

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Leslie Bennett 17 June 2021 - 20:05

Men’s Hunter Field Wellies with split seams after 6 months. Quality has deteriorated

John Bowen 18 June 2021 - 09:47

Hi Leslie, have a look at my posting last October. Cheap Dunlop PVC wellies are fine [look to spend around £10 to £13] – I am a sailing instructor and have lived in them for days on end! Natural rubber is more comfortable – greater flexibility, less affected by ambient temperature – look for Le Chameau or Aigle – my wife has been wearing a pair of Aigles for dog walking foer years and they are very hardwearing and comfortable – but they are similar pricey to Hunters at £120- £150 region [but on a cost effective basis they are great value]. Dunlop also do a range called, I think, Purofort which is aimed at industrial markets [eg abbatoirs] – try looking in industrial health and safety suppliers. Hope this helps – ON NO ACCOUNT SHOULD ANYONE BUY HUNTER WELLIES

Mars 18 June 2021 - 10:14

Good points John. Both my wife and I are over Hunter in a major way.

I started using the Dunlop Purofort wellies last year, and so far they’ve been excellent, with no signs of deteroriating: https://myhomefarm.co.uk/hoggs-of-fife-dunlop-purofort-plus-wellington-boot-review

We’re also getting Dikamar wellies soon and we’ll be posting a review of those in the weeks ahead.

Mars 18 June 2021 - 10:15

Just about everyone that has posted here has had a similar experience. Poor quality, overpriced products.

Jo Birch 1 September 2020 - 13:01

Hello Mars,
I have only just read your comments here.
I could not agree with you more.
I have just left a comment on Trustpilot regarding a long standing (unresolved) problem.
Their so called customer service leaves a lot to be desired and they don’t deserve to stay in business. Time will tell if they do.
Stay safe and well.
Jo Birch

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Jacci Alexander 16 September 2020 - 17:53

Just got my well stored Hunter wellies out to do some power washing.
Aghast they are all cracked on the ankles.
They are over 24 mo this old but havent have 24 hours wear.
Absolutely dismayed. Why are they so expensive if they behave like cheap run of the mill?

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Mars 17 September 2020 - 09:37

Sorry to hear about your wellies. It’s a shame to see a brand like Hunter sell out in a bid to make money over producing high quality products, and frankly there’s no excuse for the premium price tag given the poor quality boots they now produce.

I will never buy Hunter boots again.

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Maggie Baur 27 September 2020 - 13:42

I agree with the above customers. I lived on a farm for 35 years and bought 2 pairs of Hunter wellies in that time. Since then I have moved and have a very large garden and go for frequent walks. During the past 6 years I have had to buy 3 replacement Hunter wellies. Each pair has split down the leg and ankle part of the boot. So disappointing, because they cost a fortune , which is fine if they last, but now they are made in China or Asia and they are rubbish.

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Mars 28 September 2020 - 10:13

Thank you for your feedback and comment Maggie.

It is very disappointing to see a brand such as Hunter “sell out” and to no longer provide a high-quality, long-lasting product. As you’ve correctly pointed out, spending a lot of money on a product is fine, provided that it lasts a long time which is in line with our “buy well, buy once” ethos. This is sadly no longer the case with Hunter.

Out of curiosity, have you found a replacement brand?

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Michelle 7 October 2020 - 18:32

Hi. I have just sent Hunter an email as my boots that I’ve also have for just over 2 years are falling apart. I don’t have confidence they will give me a replacement from your experience. Let’s wait and see. Thank you for writing this blog.

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Mars 8 October 2020 - 15:13

Thanks for taking the time to leave a comment Michelle. Our boots were also a tad over the 2-year warranty period and they refused to budge. I have seen so many comments on other websites and social media, and it’s surprising that Hunter have not tried to address the issue of quality and longevity of their products.

Please let us know what Hunter get back to you with. It’ll be very interesting to see.

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Michelle Parfitt 23 January 2021 - 21:57

I too am bitterly disappointed with the quality of my Hunter wellies. After a few years of “occasional” wear they are now splitting at the seams and letting in water. I certainly didn’t expect to pay a premium price for such a poor quality product. I wrote to Customer Services and have received no response whatsoever – disgusting in this day and age when companies who really care will do anything to ensure the customer experience is a good one. They need to review their processes and quality control – just because they were made “trendy” by a couple of celebs doesn’t mean they can rip everyone else off!

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Mars 24 January 2021 - 08:54

Since posting about Hunter, I’ve astonished by how many people have had the same experience. I don’t know how they hope to survive as a business.

I’ve just finished reviewing some Hogg’s of Fife Dunlop Purofort boots and the review will be posted on Tuesday. So far, they’ve been excellent.

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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John Bowen 31 October 2020 - 15:59

Hunter have totally lost the plot on rubber technology – to talk a little technically, their products now have zero ozone resistance [ozone is present in the atmosphere in minute [parts pe billion, ppb] quantities, bur enough to attack natural rubber unless additives called ‘antiozonants’ are included in the mixture. Since relocating their production eastwards to China or other Asian sites, their products have been characterised as of non-existant ozone resistance – a nonsense for products aimed at outdoor activities!! As a rubber industry professional of 40 plus years standing, , I would recommend Le Chameau or Aigle as competent high-end manufacturers who know what they are doing in Natural Rubber, or alternatively use Dunlop PVC wellies as a perfectly good ‘cheap and cheerful’ alternative.

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Mars 31 October 2020 - 17:37

Thank you for the detailed insights John. Very interesting. I’ve just ordered a pair of Dunlop wellies as replacements. The price tag on Le Chameau and Aigle is currently more than we can spend on wellies.

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Kate 12 November 2020 - 14:28

Hi there.. I spent 8 years contacting hunter and emailing back and forth about 3 pairs.. yes THREE pairs of Hunter wellies that did not last two years between them! I sent photos.. resent photos… offered to walk into their Edinburgh offices with them personally…. but they stalled and stalled… they ‘lost’ my photos… the emails… there was a new company changeover (apparently about 5 times!) so I’d have to start all over again with my boot details…. then they said as I was by then 3 years over warranty.. i was too late. So 8 bombarded their fb page.. Instagram page… linked in ceo page…. and repeated same letter of complaint about my crappy boots… now I have 7 pairs of hunters dating back from the 80S.. I have bought at least 5 pairs as gifts for friends … so I’d say I’m a loyal customer… but the6 didn5 give a damn till I covered their PR. Pages with accusations. Then some one eventually called me And as a ‘ curtesy’ agreed to s3nd me ONE new pair. I was so exhausted ( dealing with Lyme and co infection and all the nasties they bring! ) I just accepted the one pair… at least I had a non leaking pair to wear when walking through fields and streams…. and was glad I was done with dealing with HUNTER. BUT WOULD YOU Adam and Eve it?! Barely six months later… both boots began to deteriorate in the same places around the ankle again.. and then the holes appeared and I’m back to bloody leak8ng boots just as winter 🥶 Heads this way. I’ve not warn them much in the summer either… Bloody disgraceful. I’ve been in contact with them again… after three emails with photos and details and a copy of the last email from the previous hunter minion who sent me the last pair… they’ve just told me I will be getting a new pair… but they may not be the same style (?! As far as i can tell women’s balmoral neoprene only come in one style, two colours!) I’ve asked them to call me to explain… but I won’t hold my breath! 🤪. I have my pair from the 80s… they have lasted all this time… sadly too small fir me… but why change manufacturers if it’s making them with substandard rubber. It’ll cost them more in the end!

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Mars 13 November 2020 - 21:30

Wow. That is shocking. I do, however, admire your perseverance, and it’s disgraceful that the new pair lasted six months. Ridiculous. I don’t understand how companies can continue functioning this way.

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Kate Petrie 12 November 2020 - 14:30

Ps.. le chameau definitely the way to go…. according to my friends… they last forever… and apparently customer care brilliant!

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Mars 13 November 2020 - 21:32

The issue with Le Chameau is the price tag. My new pair of heavy duty Dunlop’s arrived today. I’ll unbox tomorrow and we’ll put together a review. At first glance, they look incredibly robust and durable.

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Diane Evans 21 November 2020 - 14:29

Bought my first pair of Hunters just over two years ago – A very expensive purchase I thought. They have only had light wear dog walking but I have just noticed they have started to crack across the top and on the ankle. I was going to complain as they are not value for money and cheaper ones have lasted longer. It is a shame because the brand is high profile and will continue to attract customers unaware that the are not paying for a quality product. Thank you for the suggestions of alternatives – it is not worth buying another pair.

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Mars 22 November 2020 - 08:55

Thanks for the comment Diane. I have seen endless comments on our site and on social media about the poor quality of Hunter boots. Honestly, I’m surprised that they’re not losing market share and that they’re not suffering as a business. For brands like Hunter, repeat customers must be essential to their survival. A real shame.

My new pair of Dunlop boots arrived last week. I’ll be reviewing those in the coming weeks. As a first impression, they look really well made.

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Mars 26 January 2021 - 14:20

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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B.longman 26 November 2020 - 11:36

My last pair hunters lasted 10yrs unfortanly the heels worn down.so decided to buy another pair had them 2yrs the sole hardly worn yet cracked around ankle area so dissapointeted the rubber is poor quality for such expensive wellies

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James Alcock 7 December 2020 - 01:32

I own a new company which makes a top quality wellington boot which is designed in Canada and hand-made in India using only pure natural rubber. I have worn them through the harsh Canadian winter and they are now on their second Canadian winter and are still in perfect shape. I am planning to market these boots in the UK and I would be most happy to send you a pair to try out.

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Mars 7 December 2020 - 11:34

Thank you for contacting us James. We would be interested to review your boots. Please contact us by sending an email to contactus@myhomefarm.co.uk

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Deborah Beauclerk 8 December 2020 - 16:34

I had same problem my Hunter Boots. I purchased a year and half ago but only started wearing a month ago when got a dog. They started pealing and splits started appearing I was so shocked. I have emailed Hunter and sent pictures you can see there is no wear in the tread so they can see they have hardly been worn. I have not got my receipt as my daughter paid for birthday present. Hunter have washed there hands off any responsibility I’m so shocked. Never again purchase Hunter they are a disgrace.

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Mars 8 December 2020 - 21:48

So sorry to hear this Deborah. You, like scores of people we’ve heard from, have wiped their hands off Hunter. It’s really disappointing to see the brand crash and burn as a result of cheap manufacturing and non-existent customer service. There is absolutely no reason to continue supporting them.

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Sandy Carrick-Buchanan 12 January 2021 - 17:30

Do what I did…threaten to fire out social media comments, write to The Field, Shooting Times, Country Life etc and they relented.

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Mars 26 January 2021 - 14:21

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Deborah Pollock 14 December 2020 - 22:06

Similar experience for me .
I was gifted a pair and unfortunately mislaid receipt as I moved house .
I did find it although 3 years after purchase date .
The boots started to get white patches very soon after I received them .As a result they were not worn much .
They were stored and cleaned as recommended but the condition of the boots worsened, the top layer peeled off !
My experience with customer service was also appalling.
Nobody ever gave me a proper explanation as to why this happened.
As a previous person has stated their response was a standard apology .
I asked for a manager to review the case . I was assured I’d hear within 72 hours. That didn’t happen so I had to contact them again.
The manager didn’t even read my emails as my problem was still not addressed.
I asked again for a reason and was given the recommendation for storing the boots . I explained that I had cared for the boots as recommended. I was once again given the standard apology and told to contact customer service with any further comments. In other words two emails to a manager,no questions answered, nobody accountable and no resolution or follow up care given .
I stated I’d join the long list of complaints but they didn’t care .
Extremely poor product and service!

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Mars 14 December 2020 - 22:11

Thank you for your comment Deborah and for sharing your poor experience with Hunter.

I completely agree; their customer service is appalling and they simply don’t care. After multiple complaints, they offered us a 20% discount on our next purchase. Absolutely laughable.

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Sandy Carrick-Buchanan 12 January 2021 - 17:27

Was a pair of full length zip balmorals (neoprene). £195…lasted six months before cracking around the toe bend. Complained and was given some guff around not being able to claim on warranty for GDPR reasons as I was not the account holder (the person who gave me them had had the temerity to die, which I had explained, so was unable to exume their grave and ask them in person). Kept stalling and stalling until I threated to splatter them over every social media site and country publication, and they relented and said they’d honour the warranty…BUT now they only have one pair of boots in stock (leather version at £350). Not a single pair of tall wellies on the Hunter website apart from them. They keep putting some on for a couple of days (with zero stock levels) then taking them down again. So I can’t exercise the warranty, which they say I need to do by the end of next month. Customer services worse than useless and clearly based in China as they only send emails in the middle of our night. Never, ever again. Le Chameau (although they seem to have offshored to Morocco) or Aigle from now on. A proud British brand wrecked. Nice on, Mr Private Equity.

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Mars 26 January 2021 - 14:21

We’ve just posted our review of the Hoggs of Fife Dunlop Purofort Plus Wellington Boot, which I’ve replaced my Hunter Gardener boot with. If you’re interested, please check it out here: https://youtu.be/q5G_zXXkzA0

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Dunlop Purofort Plus Wellington Boot review » My Home Farm 26 January 2021 - 07:00

[…] mentioned last year how disappointed I was with the poor quality of my overpriced Hunter Gardener wellies. Three months ago, I purchased a pair of Dunlop boots and have been wearing them over the winter. […]

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Liberty Basnett 17 February 2021 - 10:27

Exact same story here. The same pair lasted me forever and when it came time to replace I did so with a very smart pair of Balmorals which split, cracked and leaked within a year. They were replaced by Hunter but the second pair did the same thing.
Hunter said my warranty began from the date of the original purchase so I have a pair of one year old boots I cannot wear which cost a ridiculous amount of money (more fool me) and I have nothing but a sour taste in my mouth. I am so disappointed.

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Mars 17 February 2021 - 10:54

It’s shocking how many of these stories there are. They’ve lost us a customer and scores of other people we’ve had comments from.

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Anthony 17 February 2021 - 20:02

I am just in the process of returning my wife’s one year old Balmorals which have split around the rear ankle area and also on the front above the ankle. Cannot believe how poor the customer service was when I chatted to a representative this afternoon. I totally agree that we are all being sold poor quality mass produced products based upon a name and a heritage which bears no relation to the current business. It’s verging on criminal!

Can’t say that I have high hopes that the replacement pair, should they arrive, will be any better but at least my wife can get another year out of them before they get replaced by one of the suggestions above.

Good luck all, I think we’ll need it!

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Mars 17 February 2021 - 20:13

Agreed. The quality of their products matches their customer service. There’s a level of contempt in their responses. I’m so over Hunter as a brand! Good luck and I hope you get your replacement boots.

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Linda 20 February 2021 - 21:02

Hi all …. I’ve just read your comments re Hunter Wellington boots and just wanted to say I totally agree with everyone of you. I always loved Hunter for their quality (20 years ago) their fit and of course their amazing choice of colours. Sadly for the past 12 years I have experienced nothing but appalling quality… non lasting more then 6 months occasional wear in wet weather. So in 2020 I finally gave up on the fashion wellies and bought the £200 heavier less attractive boots …..and within 9 months (only wearing them on dog walks within my local park a couple of times a week) on the wet muddy days …, these too have split in so many areas on both boots …. Hunter should be ashamed of their products. Their customer service is a sham ….. they continually apologise by suggesting this is a one off faulty product. Hunter no longer are capable of producing a Wellington boot that will last beyond a season and I have a garage shelf full of welly’s to prove this point. What is it going to take for them to finally produce the quality they had been lacking for 20 years???

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Jude Brown 2 March 2021 - 18:36

FASCINATING to read this! I am a horse owner so wellies are essential wear for most of the year. I find the original Hunters so comfy and fit my difficult-to-fit feet to a T. I have been wearing them since the early 1970s and they USED to be WONDERFUL—when made in Scotland! My first couple of pairs lasted about 10 years each with heavy wear, then a replacement lasted about 4 years, then just over a year (They had a year warranty then). I wrote and complained and the reply was they couldn’t do anything and I probably hadn’t looked after them properly ie not stored correctly or the wrong temperature. They are WELLIES for goodness sake, and live in the garage so WERE in cool conditions and not stored incorrectly…FUME!

I vowed never to buy them again and got a cheap pair from Tesco’s (which lasted over 2 years but weren’t so comfortable to walk in)

I was about to invest in Le Chemaux ones – very expensive but am told they are worth it – and was grumbling to the shop assistant about Hunters when she told me they have ‘improved’ and now have a 2 year guarantee. As they had them on Sale and I DO like the fit on me, I gave them one last try……

Original tall wellies purchased Septmeber 2016 – split and leaked May 2018
(Pair 2) June 2018 Managed to get a new pair under warranty (and BOY did I have to jump through hoops and send all sorts of pics!)
(Pair 3) August 2019 – same problem, returned wellies and new pair sent
(Pair 4) May 2020 – split on seam at foot – due to Covid they DIDNT want old pair back, and went on just a couple of pics this time
(Pair 5) March 2021 – IT HAPPENED AGAIN! SCREAM! I didn’t expect them to change them, but to my surprise they accepted a couple of pics and my order number and ANOTHER new pair arrived today!

I am not at all confident these will last either – and I really wasn’t expecting them to send another pair as the ones I bought and paid for were back in September 2016 so I have…so far…had 4 1/2 years warranty with all the exchanges (I am waiting for them to realise this!)

They didn’t want the damaged pair back, so I glued the split with Stormsure glue as I was fed up with wearing a plastic bag on my foot while I waited to see if they would send more – I don’t know how long it will last (good stuff Stormsure) so they will be a good backup for when the inevitable happens and the new ones fail too!

NO WAY will I part with good money to buy any more Hunters – but if they keep sending new ones `I will keep wearing them!

It is so very frustrating, and sad, as these Wellies were brilliant when made in Scotland – I have been wearing Hunters for 50 years! No longer though when they refuse to replace them under warranty that’s the end- (all the failing ones are stamped ‘made in Indonesia’ !)

A miracle might happen and these might last………Oh, I just saw a pig fly by!

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Mars 3 March 2021 - 08:09

Wow Jude. That’s crazy, and the amount of these horror stories is worrying. I got a pair of Dunlop Purofort wellies this winter, so I’ll see how long they last.

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Jude Brown 3 March 2021 - 10:52

Crazy indeed Mars!

I understand Hunters was in financial trouble and was bought out early in the 2000s which was when they moved production to Asia

SOMETHING is going on now I think – not sure what. Could be positive, could be negative.

My 2020 wellies actually started to leak (although no split visible at that point) before Christmas, and I was so fed up I couldn’t be bothered to complain…AGAIN…plus didn’t expect them to replace them under warranty for the 4th time (hence plastic bag on foot until I could get out to try other brands on after Lockdown!) then decided to have one last go – nothing to loose

I was VERY surprised how quickly and easily they did it this time. I e-mailed one day with pics, got an immediate automatic acknowledgement. Personal reply the following day saying they were sorry and would replace them, no need to send others back.

The weird thing was they said they had NO wellies in (I always have the Original Tall ones) my size in any colour, and no date for any deliveries. I always have Hunter Green ones, they said they had some in Jasper Green – which they said is a similar colour – which does not appear on their website, so they sent me a pic (!!!) and would I be happy to accept those as replacement.

I wrote straight back – yep fine! As I said, they arrived yesterday – so all this was done in less that a week – unbelievable!

I did check online and noticed that, apart from very small or very large Original Wellies, they were out of stock.

Are they re-hashing their manufacture given the increasing bad publicity, or are they going under I wonder?!

The wellies which arrived (and they are virtually the same green as the others) look brand new but are in a very bashed box which had had other labels stuck on it then ripped off. As I wasn’t really expecting to get another pair this doesn’t bother me – but it’s all very odd.

Incidentally, my husband has a cheap (£12.99) pair of traditional Dunlop wellies (stamped Made in Portugal underneath) and they are still good going into 4th year.

He also has a pair of Aldi own brand Fishing Wellies (£20 ish – used for gardening etc not fishing!!!!) which are BRILLIANT! Had those 3 years, they are neoprene lined and really robust and very warm in winter even without welly socks – in fact too warm for summer wear hence the 2 pairs. When my Hunters failed before Christmas (and the plastic bag on foot wasn’t 100% watertight) I had to wear them a few times out of desperation, despite them being too big. They were a bit clumpy on me but very very warm. When they come on offer again I am going to get a pair for winter wear when doing the daily muck-out of horses. Not good for long walks/country events though, as for me personally they would be too clumpy. I am only 5’2″ so Hunters are perfect for long walks (WHEN waterproof!)as they are light, tall, close fitting rather than clumpy and don’t rub my feet.

A horsey friend had similar problems with Hunters to those on here – she bought them at an Agricultrual Show on a trade stand, so of course Hunters won’t touch a Warranty on that! She bought Joules instead which are similar style. Too similar it would seem as they split exactly like Hunters. She is now trying Barbours, but too early to report back!

Be interesting to see how your Purofort ones hold up Mars

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Jez 26 March 2021 - 11:46

My Hunter Balmoral’s are 9 months old and have split across the toe, where they fold when walking. I didn’t buy from Hunter direct but through an authorised retailer so according to the Hunter website I have to go via them. The retailer has given me a return label so they can ‘inspect’ the item to see if it’s a manufacturing error. Assuming they replace them, and based on other users’ experience in this thread, I’ll sell them on eBay and put the money towards a different brand. In the meantime, I’ll use my old cheap, cheerful and watertight Dunlops.

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John Boweb 26 March 2021 - 12:53

Hi Jez, Same old story of Hunter boots with no environmental/ozone resistance – this has been going on for years with Hunter refusing to do anything about it. Dunlop make great ‘budget’ boot which last very well but may not be the most comfortable for extended wear periods. Best quality boots in the UK are French – Le Chameau or Aigle are expensive [but no more so than Hunter] but last for years AND are very comfortable to wear

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Jayne MacLean 28 April 2021 - 15:21

Hi, My husband purchased a pair of Hunter boots as part of my Christmas Box. They did not last very long, a matter of months. We contacted Customer Services who very promptly replaced the boots. Unfortunately, these have again split and appear to be deteriorating at a very quick rate indeed. Again we contacted Customer Services and complained about the poor quality of the boots they are manufacturing. I have to say, they replaced the boots within three days of us sending the original email. I cannot fault Hunter Customer Services but have no faith in the product at all.

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Mars 28 April 2021 - 15:38

Thanks for sharing Jayne. You’re fortunate that the boots have fallen apart so soon, because once you hit the two warranty period, their customer support ceases to be helpful and they simply write off your previous purchase and offer a 20% discount to make another purchase. I have a pair of low cut Hunter gardening shoes and they are cracking across the bridge and they’re a little over a year old. There’s just no longevity to their products, which is a shame because the comfort and designs are generally good.

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L Jones 28 May 2021 - 16:09

My first pair of Hunters lasted over eight years, my second pair less than 18 months. I only use them for mucking out my horses. There are cracks all over – I think they are now more stormguard than welly. The quality is terrible. I was offered a replacement or refund. I opted for a refund, which resulted in multiple emails from staff asking for the same photos (receipt confirmed by one member of staff, then I was told they couldn’t open the file), asking did I want a replacement pair (none in stock), confirmation of address, etc etc Very disappointing, as I liked their fit, but I won’t be buying them again.

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Mars 28 May 2021 - 21:22

Sorry to hear your bad experience. And it’s a real shame their boots are so poorly made, because they are comfortable and stylishly designed, but they just aren’t made to last.

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Edward Knight 6 June 2021 - 20:04

Just purchased a pair of leather lined full zip balmoral hunters. Fingers crossed.

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John Bowen 7 June 2021 - 09:49

Hi Edward,
You really must take care to keep all your guarentee documentation and proof of purchase safe – you are probably going to need them! Make sure you give the boots a thorough examination just before the guarentee expires, and prepare for a bottle with Hunter!!
Good luck,

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Tara Hayes 12 July 2021 - 09:47

I’ve got through three pairs of Hunter wellies all have split just outside of the two year warranty period. I feel so annoyed as they are so comfy and I can walk for miles in them across the muddy fields and they feel like slippers, but I refuse to buy another pair. I have just purchased La Chamaeu but hear they split too so we will just wait and see. Thank you for posting this. I think my husband thinks I’m doing it on purpose!!

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John Bowen 12 July 2021 - 11:03

Hi Tara, Sorry to hear of your problems with Hunter – you are in good company! my wife’s Aigles are still going strong after, she thinks, getting on for 10 years service dogwalking and pond dipping with her Beaver [mini Scouts] group. As far as I know Aigle and Le Chameau have similar reputations, so I shall keep a watchful eye open for any adverse comments!

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B.longman 12 July 2021 - 17:54

Hi Tara I had same problem I refuse to another pair of splitting after 18 have purchase a pair of Barbour wellies a little bit heavier than hunts a year ago so comfy think get years out of these such good quality rubber and looks good.

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Mars 13 July 2021 - 16:46

It’s ridiculous just how badly made the Hunter boots are. By all accounts, I’ve heard good things about Le Chamaeu so I hope that they are more durable. I switch to Dunlop’s Purofort boot last winter, and it’s worn exceptionally well: https://myhomefarm.co.uk/hoggs-of-fife-dunlop-purofort-plus-wellington-boot-review

We also received some Alpha Trace boots from Dikamar which we’re trying out at the moment, and they appear to be very made too.

We’ll keep everyone posted on the blog about our wellies, but would love to hear how your Le Chamaeu’s fare and age.

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