Dyson Cyclone V10 is annoyingly fussy and a bit useless

by Mars
Dyson cyclone V10

We have never owned a vacuum cleaner like the Dyson Cyclone V10 that needs to be cleaned as often as you use it.

It’s like a delicate flower that only wants to hoover up breadcrumbs and pet hair. As soon as you add dust or powdered dirt to the equation, you have major dramas.

We’ve had this Dyson model for a while now (well over a year) and its whining is starting to wear thin. The V10 ‘pulses’ and chokes telling you a filter needs cleaning. This is endless.

Quite honestly, you’d expect this level of inconvenience from a cheapo brand, not a vacuum that sells for £500. We’ve owned cheap hoovers from Kenwood, LG and Vax in the past, and none of them choked up like this.

Despite Dyson’s innovation claims and pretentious ads on TV, maybe they should go back to the drawing board and invent a premium vacuum that is capable of sucking up some dust and not choking; like a vacuum should.

Today, my patience with it came to an end. We had some dusty work done in our bathroom, and the dust settled into the bedroom carpet. The carpet attachment that comes with Dyson Cyclone V10 is excellent, but after a few minutes, the filter clogged up. Standard practice. When this happens you can’t use it until the filter is washed and has dried naturally.

We put the filter back in a few hours later, and the other alert started flashing, causing the Dyson to pulse again. I dismantled the V10 completely and there are NO obstructions or issues. The filters are clean. Yet it refuses to turn on. It’s beyond annoying and frustrating.

The next step is for us to call their support team and try and figure out what’s wrong.

Dyson Cyclone V10 versus Karcher SE 4001

At the opposite end of the spectrum we have the Karcher SE 4001. Corded. Yellow. Bulky. Collection bag. Not flashy.

But it is unflinching in performance. This vacuum just wants to get rid of dirt and it is supremely good at it. The only fault is the attachments are not good at extracting dirt or dust from carpet fibres. That’s why we bought the Dyson.

Despite its reputation, this Karcher is not an industrial vacuum, and it’s become our go-to vacuum at home – dust, sand, ash, wood shavings, dried mud, dirt. Nothing stands in its way. It’s just what you’d expect from a hoover.

The collection bag gets emptied every 4-5 months, unlike the tiny Dyson container that needs to get emptied every five minutes.

We’re losing faith in Dyson, and very quickly at that. Other than looking flashy and having a great carpet attachment, this is actually a mediocre vacuum with an overinflated price tag. I don’t think we’d buy another one again.

It’ll be interesting if we can resuscitate the V10.

Feedback from Dyson support

Update: 15 February 2020: We contacted Dyson customer support via Twitter. Their response time was excellent. They said that we had not given the washable filter sufficient time to dry – we left it overnight in the airing cupboard.

According to Dyson it needs 48 hours to dry. I raised the obvious issue with them – we can’t use the V10 without the filter as it simply won’t start so what were we supposed to do for two days while it dried. Their solution was to send us a spare filter that we can interchange while it dries.

It begs the question why it doesn’t ship with two to start with, because this filter gets choked up very, very quickly and regularly.

We’ve left the filter to dry for 48 hours, and I’ve given the Dyson Cyclone V10 a good clean inside, and there are no obvious places where it can be blocked. I’m skeptical that the filer drying time is the issue. But we’ll wait and see. Update to follow in 48 hours.

So the update after 48 hours is that the Dyson is working again. But it’s ridiculous isn’t it? It clogs up very, very quickly, and it need two days to dry so you can use it again. Not very innovative in my opinion, and certainly not worth the extortionate price tag.

16 comments

Lucy Bennett 12 July 2020 - 19:08

I immediately bought another filter when I bought my V11. You’re right though, they should give you a spare.

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Mars 12 July 2020 - 21:44

They definitely should given that Dyson’s support team states you must let the filter dry for 48 hours. That means you’re without a vacuum cleaner for two days. Crazy. Doubly crazy given the price tag.

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Jean Hart 29 September 2020 - 12:38

Having filter problem with my Dyson V10, done 5 mins hovering and light flashes again, very frustrating after I’ve washed the filter 4 days ago and used my standard hoover instead while waiting to dry out.
Will give it one more go and then if no good will stick it in the shed. Not worth the money.

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Mars 29 September 2020 - 16:47

Thanks for the feedback Jean. It really is a great vacuum, but it’s hampered by the filter and it’s incredibly frustrating to use. The four day wait is just crazy for such an expensive hoover. Sorry to hear it’s been relegated to the shed. Lucky shed.

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Wendy Warren-Timpano 14 October 2020 - 21:11

I have the same problem with mine. They sent a replacement filter a few months ago, and now even when I clean it, I put it back on and within 1 minute it starts to act up. When I take the filter off, it’s completely clogged again! I have tried everything to get the dirt out, but there is no way to take it apart! Very frustrating.

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Mars 15 October 2020 - 09:49

Thank you for your feedback Wendy. It is incredibly frustrating. For the most part, the replacement filter has worked a lot better for us, and we get 1-2 weeks of use with each filter, but the rate at which it clogs up is annoying, given the hefty price tag.

We did, at one stage, have a blockage (small piece of cardboard) that got lodged in the hole that leads into the vacuum and that was giving us a filter “error”. This gap is visible when you open the Dyson to empty it. See if there’s anything in there. Other than that, there’s not very much else to clean. I would definitely raise this again with their support because it’s unacceptable.

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Pat 20 October 2020 - 17:09

I owned a V6 prior to buying a V10. I loved the V6 and only cleaned the filter once a month. The V10 is not a good vacuum. The filter clogs after 15 minutes of use. Can’t believe they would sell a machine like this for the price. It also doesn’t suck up much more than smallest dust particles. Never again.

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Mars 20 October 2020 - 17:47

I fully agree with you Pat. I wonder if the V11 is any better? Given the price tag of the V11 and the poor performance of the V10 I’m not prepared to throw any more money at Dyson at this stage.

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Andrew Cundy 30 October 2020 - 11:16

We have exactly the same issue and it is driving my wife mad. Today I took everything off, just leaving the main body, and took it out to the garden and shook and tapped for at least ten minutes until it stopped looking like I was in a snow storm. It seems that you get a build up of dust inside the machine, even though you can’t figure out where it is hiding. As soon as you clean, dry and insert the cleaned filter it just sucks up debris from inside the workings and clogs the filter again. Will see how it goes, but after four Dysons this will be the last!

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Mars 30 October 2020 - 11:37

It’s absolutely astonishing Andrew for a vacuum with such a hefty price tag.

We’ve now all but switched to our Karcher corded vacuum. It’s just a workhorse and is not phased by dust or dirt. We empty the bag every six months.

What are you considering as an alternative?

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Andrew Cundy 30 October 2020 - 15:42

Shark seems to be well regarded on the doggy Facebook groups we are on but I do like the small size of the V10. It is great, apart from needing to wash the filter every 5 minutes! After the VERY thorough shake out this morning it worked fine and the filter does not look very clogged and no snow storm when giving it another shake out, so I’m hopeful that is the solution. We did have an “engineer” come to check it out a while ago and he recommended washing the filter and running it without actually putting it on the floor to clear any backlog of dust. I suspect the really good shake out is just a more manual way of doing that but at least the filter doesn’t need washing again straight away. If it “is” the answer it would be good if Dyson put it on their website!

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sean fahy 1 November 2020 - 18:41

I have the same problem with our V10 except I don’t even get 5 minutes. This is our fifth Dyson and our last. It’s useless.

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Mars 1 November 2020 - 22:23

Thanks for the feedback Sean. It’s astounding how many people have issues with this vacuum. I wonder if the V11 is as bad?

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Colin 3 November 2020 - 16:44

I had the same problem with mine. Being a retired engineer I set about literally taking the machine apart and removed a awful lot of dust some of which had become compacted. I know there is a compacted block of dust just below the cyclone so removed the three screws needed to get tin (I’ve got the right tool for this) but no matter how hard I tried the parts would not come apart. It’s still under warranty so they can have it back or send an engineer out to fix it.

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dave 18 November 2020 - 11:36

Dyson v10 complete waste of money filter issues too much to bare any more going in bin considering the cost they should scrap it and have a re think

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Mars 19 November 2020 - 21:32

Received an email today from Dyson to buy their V11. Hard pass for me.

Reply

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